No 2 (2014)

Performance measurement of workplace change: in two different cultural contexts

The second issue of A+BE in 2014 focuses on performance measurement of workplace change with regards to cost efficiency, employee satisfaction and employee productivity. The aim of this research is to provide a conceptual framework that visualises the impact of workplace change on employees’ responses to the new work environment and to present guidelines on performance measurement of workplace change in different contexts. Two organisations in Thailand and one organisation in The Netherlands were selected to serve as case studies. The impact of culture was explored as a contextual background.

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PhD thesis

Chaiwat Riratanaphong